SJA Tours is committed to protecting your safety and privacy. Please read our Privacy Statement below.
For the purposes of the General Data Protection Regulation and all other relevant legislation, the School Journey Association is the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).
We collect personal data from you to manage your booking, communicate with you, fulfil our administrative purposes and to comply with our legal obligations. The processing of your data is necessary for the performance of our services to you.
We have to share your data with third parties such as airlines, coach providers, ferry operators and hoteliers to provide your tour arrangements.
We only collect the personal data we need, and we collect, process, store and share this personal data safely and securely. We also ensure the third parties we work with are equally as compliant with GDPR as we are. Furthermore, we only keep personal data for as long as is necessary.
We may use your data to personalise the communications you receive to include your preferred destination and curriculum area. We may also collect information on how you use our website to improve your online experience.
You are in control of your data and the information we hold on you or members of your group. If this information is incorrect then we will correct it. You can also choose to opt out from receiving marketing communications at any time.
This Privacy Statement applies when you use this website, request information from us or when you confirm your booking with initial deposits.
1. Who we are
The School Journey Association is an educational tour operator and registered charity (ABTA number V360X, ATOL number 3165 and registered charity number 312526). This Privacy Statement explains what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy.
By using this website, requesting information from us or by confirming your booking you are accepting our Booking Terms & Conditions and Privacy Statement.
The definitions used in this Privacy Statement are defined as follows: ‘your’, ‘you’ refers to you and the group members you’re representing. ‘We’, ‘us’, ‘our’, ‘we’ refers to the School Journey Association.
2. What personal data do we collect?
We collect some personal data, for example when you book a tour with us, use our website or contact us. When using the term ‘personal data’ in our Privacy Statement, we mean information that relates to you (or a member of your group) and allows us to identify you (or members of your group), either directly or in combination with other information that we may hold. Your personal data may include for example your name, your contact details, information relating to your itinerary or information on how you use our website or how you interact with us. Personal data for your group members may include, for example: names, passport details, dates of birth, dietary requirements and medical conditions. More sensitive information may be given to us in the case of applications for funding may also be collected. We assume you have gained the necessary consent from group members’ parents and/or guardians to use their personal data and by signing the booking form are allowing us to pass personal information about you and your group onto our suppliers as is necessary to fulfil our role of providing a tour for you. Please refer to our model Parent Consent form below.
You must be able to confirm that you:
- give consent on his/her behalf to the processing of his/her data;
- receive on his/her behalf and data protection notices;
- give consent to any transfer of his/her data;
4. Sensitive personal data
When we provide our services to you we may collect information that could reveal details of physical or mental health, (including SEND) or religious beliefs. This information is considered ‘sensitive personal data’ under GDPR and other data protection laws. We only collect this information when it is necessary in order for us to deliver our services to you.
For example, if you inform us about specific dietary requirements, this could indicate specific religious beliefs. If you provide us with passenger information details, your nationality may imply your racial or ethnic origin. If you request special assistance during a flight or an adapted room this could reveal information about health (for example if you ask for a wheelchair). By providing any sensitive personal data you explicitly agree that we may collect and use it in order to provide our services and in accordance with this Privacy Statement. If you do not allow us to process any sensitive personal data, this may mean we are unable to provide all or parts of the services you have requested from us. Please be aware that in such circumstances you will not be entitled to cancel or obtain a refund of any price you have paid.
By providing any sensitive personal data you explicitly agree that we may collect and use it in order to provide our services and in accordance with this Privacy Statement.
In addition, we may also receive your personal data from our suppliers who provide services to you on our behalf.
5. How & why we use personal data
We use personal data for the following purposes:
To manage your tour booking & provide tour arrangements to you
When you book a tour with us, we use your information to provide services to you, for example, to confirm your travel arrangements such as flights, coach travel and overseas crossings, your accommodation and itinerary arrangements.
To communicate with you & manage our relationship
We will need to contact you by email for administrative or operational reasons, for example to send you confirmation of your booking and payments and to inform you about your tour itinerary. Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you have not opted into receiving marketing communications.
We will also use your personal data after you have sent us a tour request, filled in an enquiry form through our website or contacted us on social media, where required, to meet your request.
In order to manage our relationship with you as our customer and to improve our services and experiences for customers we will use the communications you exchange with us and the feedback you may provide.
To personalise & improve customer experience
We may use personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience. For example, if you inform us about your preferred destination and curriculum area and/or role in school, we will be able to send you communications relevant to your preferences.
We may also collect information on how you use our website, which pages of our website you visit most, which destinations and products you search for and what products you book, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website.
To inform you about trips linked to your curriculum & destination preferences
When you provide your personal data via our website(s) or it is available in the public domain, for example, on a school’s website, we use this information for our legitimate business interests which is to provide educational tours. Before doing this, though, we will also carefully consider and balance any potential impact on you and your rights.
An example of when we might use this approach is for ensuring postal and digital marketing is relevant for you and tailored to your interests, determined by your transactional history, your job role or known curriculum and/or destination preferences.
We will also hold information about you so that we can respect your preferences for being contacted by us.
When we process your personal data for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law.
Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
You can also choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us. If you prefer, you can also call our Data Protection Officer and express your preference to not receive marketing communications 020 8675 6636 or send an email to [email protected] with the header ‘Unsubscribe’.
Please note that we do not share your contact details and other personal data with other companies for marketing purposes.
To improve our services, fulfil our administrative purposes & protect our business interests
We will use your information for the following business purposes which include accounting, billing and audit, credit or other payment card verification, safety, security and legal purposes, statistical and marketing analysis, customer feedback requests, systems testing, maintenance and development.
6. Cookies or tracking technologies
We use personal data for the following purposes:
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise the device you are using and provide you with a better website experience.
You can delete cookies if you wish; while certain cookies are necessary for viewing and navigating on our website, most of the features will still be accessible without cookies.
How to manage or opt out of cookies
If you’d prefer to restrict, block or delete cookies from this website you can use your browser to do this. Visit www.aboutcookies.org to view full details of how to manage cookies on different types of web browser.
How do I change my cookie settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org
7. Requesting access to your personal data
We respect your right to control your data. Your rights include:
Right of access – you have the right to access and obtain a copy of the personal data that we hold about you. We will not charge you for making such a request.
Right to rectification – you have the right to request that we correct any inaccuracies in the personal data stored about you.
Right to erasure – in certain circumstances, you have the right to request that we erase your personal data. For example, you may exercise this right in the following circumstances:
- your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed by us;
- where you withdraw consent and no other legal ground permits the processing;
- where you object to the processing and there are no overriding legitimate grounds for the processing;
- your personal data have been unlawfully processed; or
- your personal data must be erased for compliance with a legal obligation
Right to restriction – you have the right to restrict our processing of your personal data where any of the following circumstances apply:
- where you feel that the personal data which we hold about you is not accurate. This restriction will be in place for a period to enable us to verify the accuracy of your personal data;
- where the processing is unlawful and you do not want your personal data be erased and request the restriction of its use instead;
- where we no longer need to process your personal data (e.g. any of the purposes outlined above have been completed or expire), but we require it in connection with legal proceedings;
- where you have objected to our processing of your personal data pending the verification of whether or not our legitimate business interests override your interests, rights and freedoms.
Where you exercise your right to restrict our processing of your personal data, we will only continue to process it with your consent or in connection with legal proceedings or for the protection of the rights of other people or for reasons of important public interest.
Right to data portability – you have a right to receive and transfer the personal data that you provide to us in a structured, commonly used and machine readable format where we process your personal data on the legal bases of: a) your consent; or b) where it is necessary to perform our contract with you. Where you make such a request, we will directly transfer your personal data on your behalf to another controller of your choice (where it is feasible for us to do so).
Right to withdraw consent – you have a right to withdraw your consent, at any time, to our processing of your personal data which is based on your consent. Where you exercise this right, our processing of your personal data prior to your withdrawal of consent will remain valid.
Right to object to processing – In certain circumstances, you have a right to object to our processing of your personal data where we process it on the legal bases of our legitimate business interest or your consent to marketing. We may not be able to comply with such a request where we can demonstrate that there are compelling legitimate grounds for us to process your personal data which override your interests, rights and freedoms or where the processing of your personal data is required for compliance with a legal obligation or in connection with legal proceedings.
If you would like to make a personal data access request, please email us at [email protected] with the subject title ‘My data request’ including the following required Information:
- your full name;
- a description of your data access request;
- all email addresses (past and present) used to book trips with us; and
- attach to the email a copy of your current and valid photo ID
(for example, passport photo page).
From the date that we receive the required Information as listed above, we have one month to process your request. If the request is complex or numerous we may require an additional two months and will contact to explain why the extension is necessary within the first month of your request.
If you have questions in relation to your personal data, please contact us at: [email protected].
8. Security of your personal data
We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data. When you provide your personal data through our website(s), this information is transmitted across the internet securely using high-grade encryption. We will store your personal data on secure servers.
As described in this Privacy Statement, we may in some instances disclose your personal data to third parties. Where the School Journey Association discloses your personal data to a third party, we require that third party to have appropriate technical and organisational measures in place to protect your personal data; however in some instances we may be compelled by law to disclose your personal data to a third party, such as border control agencies, and have limited control over how it is protected by that party.
The information that you provide to us will be held in our systems, which are located on our premises and will be securely disposed of when no longer required or after 12 months. We may also allow access to your information by other third parties who act for us for the purposes described in this Privacy Statement or for other purposes approved by you. Your personal data may be accessed by and processed outside the European Economic Area – including by staff operating outside the EEA who work for one of our suppliers or agents (this includes staff engaged in, among other things, the fulfilment of your booking, ground handlers, and the provision of support services). Where your personal data is transferred outside of the EEA, we require that appropriate safeguards are in place.
9. Holding of your personal data
For marketing purposes, to manage our relationship, personalise your customer experience, improve our services and to fulfil our administrative purposes, we’ll hold onto your personal data such as name, email address, job title, details of trips taken and destination preferences for as long as is necessary for the purpose of which it is being processed.
The data may be deleted in the following circumstances:
- You have withdrawn your consent to data processing
- The original purpose for processing the data is no longer relevant or cannot be performed any more.
- The data is no longer up to date or accurate
The personal data we request to help manage your tour booking and provide tour arrangements to you will be held for a period of 12 months after your tour return date.
All our agreements with third parties will include a provision on the process for returning and/or deleting personal data. Third parties providing services to us in order to help us run our business and improve our services will hold onto the data we supply for a maximum of three months from the point that you no longer require the contracted services or the contract has been fulfilled.
Where we or third parties who are required to comply with legal obligations, we will hold the data for the period we/they are legally obliged to.
We respect your right to control your data, details are covered in section 4.
10. Sharing your personal data
We may also share some of your personal data with, or obtain your personal data from, the following categories of third parties:
We may share your personal data with the companies who provide services, for example, airline carriers, ferry operators, rail operators, Eurostar, accommodation providers, agents who may book these services on our behalf, guides and representatives who assist your group whilst on tour and visit providers. We have a data protection agreement in place as part of our contractual agreements with the third parties we work with. Where we’re required to transfer personal data outside the EEA for the provision of travel services, we ensure adequate protection in respect of the processing of this data through our data protection agreement.
We may share your personal data with airports, government authorities, law enforcement bodies and regulators when this is necessary to get you to your destination or is required by law.
We select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.
In addition to the above, we may disclose your personal data when this is required by the law of any jurisdiction to which The School Journey Association may be subject.
Through our website we provide links to third party websites which are subject to separate Privacy Polices. Please be aware that this Privacy Statement does not apply to such websites and the School Journey Association is not responsible for your information that third parties may collect through these websites.
11. Updates to our Privacy Statement
This Privacy Statement is effective from the 25 May 2018. We may make changes to this Privacy Statement from time to time, we will update the Privacy Statement and we will publish on our website any new version of this statement.
If you believe that any aspects of your data protection or privacy rights have been infringed by the School Journey Association, you can complain directly to us at [email protected] or to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk.